Subscriber Resources

Buy Additional Tickets Before the Public

Subscribers get priority access to seats before tickets go on sale to the public.

Exchanging Your Tickets

Subscribers can begin purchasing additional tickets NOW!


Please have your tickets in hand when calling to exchange by phone, as we will ask you for the barcodes to verify the tickets.
All phone exchanges will have a $3.00 per ticket fee.

(Monday-Friday, 9am to 5pm)


Please mail your original tickets (make a copy for your records), at least two weeks prior to the performance date or the desired new date and time, whichever comes first, with a note that includes the desired new date and time, and your contact information to:

Broadway In Columbus
c/o CAPA Ticket Center
39 E State Street
Columbus, OH 43215

Please contact us within 3 days of your performance if you have not been contacted by Broadway In Columbus.


Exchange your tickets in person at the CAPA Ticket Center at least two business days prior to the performance date or the desired new date and time, whichever comes first.
Exchanges may be made during regular business hours listed below.

CAPA Ticket Center
39 E. State Street
Columbus, OH 43215
Monday-Friday, 9am to 5pm
Saturday, 10am to 2pm


Exchange your tickets; it’s free! Log into your account with your account number/email address and password and click on Manage My Tickets. Click the button below to get started.

Exchange Online

In order to utilize the Interactive Seat Map, it may be required to update or install Flash on your computer.

Directions for installation:
Steps to enable on Chrome.
Steps to enable on Firefox.
Steps to enable on Internet Explorer.
Steps to enable on Safari.


Unfortunately, comparable seating cannot always be guaranteed. All ticket exchanges must be processed at least 48 hours prior to your performance for performances Tuesday through Saturday or by 5pm on Friday for Sunday performances. The difference must be paid if exchanging into a higher priced performance or seat location. Downgrades will not be refunded. Exchanges may only be made for a different performance of the same show. Please note, ticket exchanges for THE PHANTOM OF THE OPERA and THE BOOK OF MORMON must be completed no later than 72 hours prior to the performance.

Lost or Stolen Tickets

Lost or Stolen Tickets

Should your tickets become lost or stolen, please contact us immediately at 800.294.1892 (Monday-Friday, 9am to 5pm), so we can arrange to have your tickets reprinted for you. For the security of your account, lost or stolen reprints will not be mailed or emailed. They will be held at Will Call for pickup an hour before your scheduled performance. Tickets will be held under the name on the account and proper ID is required. Please note, lost tickets cannot be exchanged.

Ohio and Palace Theatre Policies


The admission or re-admission of latecomers is subject to the producer’s rules for each individual show.


A ticket must be purchased for every person attending the show, regardless of age.


Accessible seating, assistive listening amplification system, audio description and American Sign Language interpretation are available. Please call 614.469.0939 for more information.


Pick up pre-purchased or exchanged tickets at the Theatre box office starting two hours prior to show time.


Full Subscription

The price of each full subscription seat reflects the face value of your tickets, $37 in handling fees, a total of $17.50 in facility fees, all applicable taxes, and, if applicable, the Patron Club subscription fee noted below. Prices, shows, dates, schedules, venues and artists are subject to change without notice. Depending on production requirements, seating may occasionally become available in the orchestra pit without notice. Season Subscriptions and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted on our website By purchasing a Season Subscription, you agree to such Terms and Conditions.

Patron Club subscriptions (Orch A-N and Loge) include a $110 fee for each subscription seat purchased. Patron Club subscribers receive priority access to premium seat locations, available only to these subscribers, prior to tickets being placed on sale to the general public. Additional benefits include vouchers for complimentary parking and recognition in the Playbill for all season shows.

Terms and Conditions
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