Help

Step 1: Using your mobile phone, login am.ticketmaster.com/baacol with your email address and password.

Step 2: Select the menu icon (three horizontal parallel bars) and click on View & Manage Tickets.

Step 3: Find the show you want to access tickets to and tap Select Event.

Step 4: Scroll to the bottom of the page and tap on your tickets.

Step 5: This screen is your ticket and can be scanned for mobile entry into the theater or you can add the tickets to your phone’s mobile wallet.

Once logged into your account:

Step 1: Select View & Manage Tickets from the menu (three horizontal parallel bars)

Step 2: Select the event you wish to transfer tickets for

Step 3: Scroll to the bottom of the page and tap your tickets

Step 4: In the bottom left, select the Transfer button

Step 5: Select the tickets you wish to transfer and tap continue

Step 6: Add the name, email, and a personal message (optional) for the recipient and tap Transfer

You’re all set! The recipient will have a period of time to claim their tickets. We will keep you and the recipient updated via email at every step including letting you know when they have successfully accepted them. If anything changes, you can easily cancel the transfer as long as the recipient hasn’t accepted yet, and the tickets will be put back into your account.

A mobile ticket is a convenient and flexible way to receive and manage tickets. You’re probably already using your smartphone to attend movies or when you travel, so why not for a Broadway show? It’s our effort to make your experience the very best. Digital ticketing provides:

• Quick, easy, contactless entry to the venue using your mobile phone
• Instant access to all your tickets for the season
• The ability to manage, view, and transfer tickets at any time
• Reduced risk of lost, stolen, counterfeit or forgotten tickets
• The ability to skip the printer and save paper

If you do not have access to a smartphone and need a printed ticket, please call us at 800.294.1892 (M-F, 9am-5pm).

We recommend you always add your ticket to your phone’s wallet at least 48 hours before the show to avoid issues with connectivity when trying to enter and find your seat. We will send you an email before your show as a helpful reminder.

No. Tickets must be presented to the usher live from the mobile Account Manager website or within your phone’s wallet.

Yes. However, we recommend transferring any tickets you’re holding in advance to everyone attending. Everyone can enter on their own, explore the venue, and you can meet at your seats.

Sending tickets to everyone in your party is easy via your Account Manager website. You can easily Transfer each member their own ticket in advance, allowing everyone to enter on their own.

Yes. You can cancel the transfer and reclaim the tickets as long as they haven’t already been accepted by the recipient. You can always see the status of all of your tickets including those you have transferred when viewing the event in your account.

Once the tickets have been added to your account, you will be able to access them regardless of internet connectivity. To ensure seamless entry, we highly recommend adding your tickets to your phone’s digital wallet before arriving at the show. If you have an iPhone, you can store your tickets in your Apple Wallet. If you’re an Android user, you can save your tickets to your phone through Google Pay.

Simply come to the box office, present your ID, and we can issue you a printed ticket.

Yes! Our venue is PCI compliant, giving you the highest available security to ensure that your credit card and account password are all well-protected.