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General Venue Information

You may visit our theater information page here.

More information may also be found on the venue’s website.

The CAPA Ticket Center is open Monday through Friday from 9am to 5pm and on Saturday from 10am to 2pm.

The Ohio and Palace Theatre box offices open two hours prior to the performance start time.

We understand emergencies arise. Please contact CAPA at 614.469.1045 to see how we can assist you.

Detailed information about parking may be found at our Directions pages.

Ohio Theatre: https://columbus.broadway.com/theatre/ohio-theatre/

Palace Theatre: https://columbus.broadway.com/theatre/palace-theatre/

Unfortunately, the Ohio and Palace theatres do not offer valet parking. Please allow extra time to park your vehicle and get to the theatre!

All guests of CAPA venues are subject to inspection. Guests who refuse may be denied entry. When entering a venue for an event, guests are permitted one bag no larger than 16″ x 16″ x 8″ in size. The definition of a bag includes, but is not limited to, purses, tote bags, duffel bags, diaper bags, suitcases, knapsacks, backpacks, packages, cartons, paper sacks, briefcases, portfolio cases, binocular cases, camera equipment cases, and any other type of device or vessel used for carrying or concealing items. Bags are subject to search and guests may also be requested to open their jackets prior to entry.

To read our full Safety & Security Statement, including prohibited items, please click here.

Night of Show FAQs

There is no specific dress code. Most people enjoy dressing up to go to the theater, and some events such as opening nights will draw a dressier crowd, but for theatrical performances you will see people in everything from casual to formal wear.

We recommend that you arrive at the venue at least 40 minutes before the performance to allow plenty of time to park and get seated. Theatre doors generally open for seating 30 minutes prior to the start of the show.

Please arrive on time out of courtesy for the performers and your fellow audience members. Arriving late may result in seating holds or alternate seating within the theater. Admission or re-admission of latecomers is ultimately subject to the producers’ discretion and guidelines for each individual show.

Food and drinks are typically sold in the lobby before shows and during intermission. 

Food and drinks are allowed inside the theatre at the discretion of the presenter. If you are at a performance and want to know if you can take your food and drink inside, an usher can tell you the policy for the show you are attending.

For most shows, merchandise may be sold in the lobby prior to the show and during intermission.

Seating Questions

Accessible seating, assistive listening amplification system, and American Sign Language interpretation are available. For more information please contact the CAPA Ticket Center at 614.469.0939, M-F 9am-5pm and Sat 10am-2pm.

Limited View seats generally have a partial view of the stage due to the viewing angle in the theater. Obstructed View seats have a partially blocked view of the stage due to objects such as columns, railings, or sound equipment. To inquire about Limited or Obstructed View seats, please call us at 800.294.1892.

Lottery and rush ticket policies vary between productions and are often not determined until the day the show premieres. Please follow us on Facebook or call us at 614.469.0939 for more information. If an in-person lottery or rush has been announced, please note that seating is always subject to availability and cannot be guaranteed.

Buying Tickets

Broadway in Columbus strongly urges all patrons to purchase through the following authorized ticketing outlets:

 

  1. CAPA Ticket
  2. BroadwayInColumbus.com
  3. Ticketmaster or 800.745.3000
  4. Broadway Across America eCLUB

Purchasing tickets from unauthorized agents runs a high risk of receiving fraudulent tickets or paying extremely inflated prices. Ticket buyers who purchase tickets from a ticket broker or third party should be aware that the Broadway In Columbus/CAPA is unable to reprint or replace lost or stolen tickets and is unable to contact patrons with additional information. If you arrive at a Broadway In Columbus/CAPA performance with a fraudulent ticket, you will not be allowed entry.

You sure can! Individual show tickets are available in person at the following locations:

CAPA Ticket Center at the Ohio Theatre
39 E State Street
Columbus, OH 43215
M-F 9am-5pm
Sa 10am-2pm

2 hours before showtime

Palace Theatre Box Office

34 West Broad Street
Columbus, OH 43215
2 hours before showtime

Walk-up sales on the night of the show are subject to availability and cannot be guaranteed.

On-sale dates vary, but most shows tend to go on sale 2-3 months before they come to town. The best way to be notified when shows go on sale is to join our eCLUB, which you may sign up for here.

Please visit our Shows page for general information about our upcoming productions.

If you are an eCLUB member and wish to purchase accessible seats for a production, please call us at 800.294.1892 (Monday – Friday, 9am – 5pm ET).

Accessible seating, assistive listening amplification system, and American Sign Language interpretation are available. For more information please contact the CAPA Ticket Center at 614.469.0939, M-F 9am-5pm and Sat 10am-2pm.

eCLUB

Our eCLUB is a free electronic mailing list that gets you access to advance offers for select local Broadway shows BEFORE they go on sale to the public! You may also receive priority offers and discounts to other live entertainment events in your area, plus monthly eNewsletters and special offers from Broadway in New York City. Join our eCLUB here!

Please call our National eCLUB Service Line at 866.880.9572 (Monday – Friday, 9am – 5pm ET), or email us at SpecialServices@BroadwayAcrossAmerica.com.

Visit your Account Manager here.

All sales are final and refunds cannot be given.

To update email preferences, please click here and submit the email address attached to your account. You will receive an email notification with more instructions.

Gift Certificates

Visit our Gift Certificates page to purchase a Gift Certificate for Broadway Across America shows in: Baltimore, Boston, Cincinnati, Columbus, Fort Lauderdale, Houston, Indianapolis, Louisville, New Orleans, and San Antonio.

To redeem over the phone please call the Gift Certificate Hotline at 866.698.7469 (Monday – Friday, 9am – 5pm ET). Please note that Broadway Across America gift certificates cannot be redeemed online.

Gift certificates may be redeemed towards most purchases through Broadway Across America, including subscription tickets and eCLUB offers for individual shows. Broadway Across America gift certificates cannot be redeemed for purchases through Ticketmaster, the venue, or any other organization.

Nope! Any gift certificates purchased through Broadway Across America are valid indefinitely. The date you see on many of our gift certificates is simply a placeholder.

Ticketing Questions

If your tickets were misplaced or destroyed and you purchased them through an authorized ticket source (Broadway In Columbus eCLUB, CAPA Ticket Center, Ticketmaster or Broadway Across America eCLUB), a record of your sales transaction exists and we could accommodate you. Please contact your point of purchase as soon as possible to verify your options for replacement tickets.

We understand that emergencies happen. Unfortunately, we are not able to honor unused tickets for a missed performance. No refunds can be given for past performances.

In the unlikely event that a performance is cancelled, Broadway In Columbus and Ticketmaster.com will inform customers via phone, email, or mail with information regarding the ticketing policy. Ticket holders are encouraged to return to their original point of purchase for more information.

In cases of inclement weather, we strongly recommend that patrons travel safely and allow plenty of time to arrive at the theater. During inclement weather, updates will be posted on our Facebook and Twitter pages.

We advise all customers to contact their original point of sale. If you bought your tickets through the Broadway Across America eCLUB, you may call our national hotline at 866.880.9572 (Monday – Friday, 9am – 5pm ET) or email us at SpecialServices@BroadwayAcrossAmerica.com. You may also contact CAPA directly.

Lucky Seat offers a limited number of tickets for certain performances to winners of a random drawing. More information about Lucky Seat and a list of current drawings may be found here.

Please reach out to Lucky Seat directly by emailing help@luckyseat.com.

Broadway In Columbus requires that every person, regardless of age, must have a ticket. Age recommendations vary by production. Please visit our Shows page for performance descriptions and age recommendations.

All ticket donation requests must be made on organization letterhead. You can request a donation by sending a letter of request to:

Broadway In Columbus
Attn: Marketing
55 E State Street
Columbus, OH 43215

Website Issues

If you are receiving an error message, please call our National eCLUB Service Line at 866.880.9572 (Monday – Friday, 9am – 5pm ET/8am – 4pm PT) or email ColumbusService@BroadwayAcrossAmerica.com for assistance.

If you have forgotten your password, click here to access the eCLUB login page. Click on “Forgot Password?” and enter the email address associated with your account. A temporary password will be emailed to you – click on the link provided in the email and enter your new password. If you do not have an account or password, or do not know the email address registered to your account, please contact our customer service hotline at 866.880.9572 (Monday – Friday, 9am – 5pm ET).

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation:

eCLUB:

You’re invited to download our free Broadway in Columbus calendar directly to your smartphone. Never miss a performance, get reminders when presales are happening, and share events with your friends and family!

After you download, choose what shows and dates you are interested in and customize your calendar. Just want to see opening nights? Want to be notified when shows go on sale? We’ve got you covered.

https://baa.calreplyapp.com/COLeClubCalendar

For questions or technical support, please call our national eCLUB hotline at 866.880.9572 (Monday – Friday, 9am – 5pm ET).

Buying New Subscriptions

A season ticket package—or subscription—allows you to purchase the same number of tickets for every show in our main package. Whenever possible, your performances will fall on a set day of the week and time, and you will also have the same seat assignment for each show. More information about subscriptions and benefits can be found here.

Please visit our Season page for more information about season ticket holder benefits.

Season tickets usually go on sale around the first quarter of each year (January – March) when we announce the season lineup. To be notified when subscriptions become available, you may sign up for our eCLUB here.

Disclose Fees here.

Premium subscribers receive all the convenience of season tickets, premium seating locations, and additional benefits exclusive to Premium subscribers. For more information about subscriptions and benefits, please visit our Season page.

New and renewing subscribers have the option to take part in our interest-free Payment Plan when buying a season ticket package! Opting into the Payment Plan splits the total price of your season package into multiple installments, which we automatically charge to your card at no additional cost. For more information, please call us at 1-866-523-7469.

eCLUB Mobile Ticketing

We want to provide the best patron experience possible. A digital or mobile ticket is the safest, most convenient and flexible way to manage tickets. Data shows that smartphone adoption among the arts and theatre community is on the rise. Digital ticketing provides:

  • Quick and easy entry to the venue
  • Instant access to all your tickets for the season
  • The ability to manage tickets at any time
  • Drastically reduced risk of lost, stolen, counterfeit or forgotten tickets
  • The ability to skip the printer and save paper

No. If tickets were already printed, then your BroadwayInColumbus.com Account will display the existing barcode. If tickets have not already been printed, then your BroadwayInColumbus.com Account will generate a barcode when the tickets are retrieved.

No. If tickets were already printed, then your BroadwayInColumbus.com Account will display the existing barcode via a mobile device.

To ensure seamless entry, we highly recommend accessing your tickets and adding them to your phone’s digital wallet app before arriving to the theatre. We recommend adding only your next show to your phone, rather than adding all of your season shows at one time.

In addition to the barcode which will be scanned at the door, your mobile ticket also has your seating information including your section, row and seat number. Be prepared to show your mobile ticket to the usher who will direct you to your seat.

PRO TIP! Once scanned, consider taking a screenshot so you can always access your seat information regardless of your phone’s connectivity.

If you are logged into your BroadwayInColumbus.com Account and still do not see your tickets, please go to the box office or contact us at ColumbusService@BroadwayAcrossAmerica.com or 800.294.1892.

Tickets must be presented to the usher live from your account or via your phone’s digital wallet app.

If your screen brightness is too low, the QR code may have difficulty being scanned. Increase the brightness of your display to improve scanning. Only digital tickets generated from your BroadwayInColumbus.com Account or your phone’s digital wallet app will be accepted.

Yes; however, sending each attendee their individual ticket ahead of time will expedite your entry into the theatre.

You can easily send each member their ticket individually so they can enter at their convenience.

Once logged into your account:

Step 1: Select Manage My Ticket(s), then choose the event you’d like to transfer and tap Send.

Please note that not all tickets are eligible for transfer. If they are not, the transfer option will not be shown.

Step 2: Select the tickets you’d like to transfer and tap Done, followed by Confirm.

Step 3: Add the email address of the person you’d like to send the ticket(s) to and select Done.

Yes. If they don’t already have one, they will be prompted to create one during the ticket acceptance process.

Yes, you can reclaim tickets as long as they have not already been accepted by the recipient.

Connectivity may be intermittent at the theatre; we encourage you to access your tickets in advance and add them to your phone’s digital wallet app before arriving to the theatre.

The data associated with your tickets will be saved to your phone’s app. If you have previously retrieved details for tickets to a show, added them to your phone’s app and those tickets are still valid, they can be re-displayed out of this storage without re-establishing a connection.

We encourage you to charge your device before you come to the theatre, but you may always go to the box office for assistance.

Please contact our group sales department: Jcampbell@CAPA.com or call 614.719.6900 (M-F 9am to 5pm).

Group Pricing

The group minimum usually ranges from 10 to 15 people. Please visit our Groups page for more information on individual productions and their policies.

Special group rates are available on select performances, price levels, and engagements and generally range from 10% – 20% off per ticket. The size of your group can also affect the discount you receive – larger groups may be eligible for more of a discount.

Tickets may be subjected to a per-ticket Group Sales and Facility fee.  Additional fees may apply for online Group Sales orders or added-value special events.

Many shows do offer a special rate to student and senior groups. Please call your group sales manager at 614.719.6900 or email jcampbell@capa.com to discuss the various options available to your group.

Early Bird pricing, if available, has a steeper group discount on select performances and price levels. Early Bird payments are typically due prior to the show’s public on-sale date (generally 8 weeks prior to opening night). Should you require more seats after the Early Bird deadline has passed, we may be able to honor the same rate depending on the performance.

Purchasing Group Tickets

To fill out a group tickets request form or purchase from our Express Groups page, if available, click here. You may also contact our Group Sales department at 614.719.6900.

For our traditional group purchasers, when submitting a request form, you can specify a desired section and/or price level for your group. Group requests are filled on a first-come first-served basis from the best available inventory at the time of the order unless otherwise specified. In order to accommodate your request, your group may need to spread throughout the theater in various rows, sections, and/or price levels.

If online Express Groups are available for your desired show, you will have the opportunity to select your exact seat locations as long as you reach the group minimum. Please note that full payment is required when booking an Express Group.

Group clients may reserve tickets in advance and will be invoiced for their seats to allow time to collect funds from group members. Our Group Sales Department can give you more details on the payment options upon reservation. When purchasing an Express Group, if available, full payment is due at time of checkout.

Payment dates on traditional group orders vary depending on the show and performance date.  When you receive your group contract with your reserved seat locations, the payment date(s) will be included. If you would like to make your full payment earlier than the final due date, you are more than welcome. If you have any questions regarding payment dates, please contact your Group Sales Department at 614.719.6900.

Please make checks payable to Broadway in Columbus and mail to:

Group Sales

39 E. State St.

Columbus OH 43215

If you would like to pay in person, we request that you call ahead to schedule an appointment. Please call us at 614.719.6900.

The Group Sales Contract outlines the Group Sales policies and procedures. The signed contract must be sent back to us prior to or along with your payment information before we are able to process your payment. If you have requested multiple shows within a season you will need to sign a contract for each show.

If you’ve submitted a group request and tickets are currently reserved on your account, you may adjust the number of seats as long as you maintain the group minimum. Once the final payment is made you may not subtract tickets, you may only add.

General Group Questions

You do not need to wait until tickets are on public sale. You may submit a group request for most productions as soon our season is announced.

There are no refunds or exchanges on group tickets.

Shows may offer complimentary tickets to large groups. Please contact your Group Sales Department for more details.

We aim to respond to all inquiries within 1-2 business days, but sometimes we experience a heavy volume of requests and it may take a little longer. If you have not received a response within a week, please call 614.719.6900 or email jcampbell@capa.com to check the status of your order.

Once your final payment has been processed, your tickets will be printed and shipped to the address on your account. Tickets purchased closer to the performance date may need to be held at the box office for will call pick-up. In that case, one individual must pick up all tickets and distribute them to the group. Please notify the Group Sales Department when making your final payment if you have any ticket shipping questions.

If you are filling out an online request form, please highlight the accessible need in the comments section, or contact a Group Sales Representative prior to filling out the form to address the request.

If tickets are lost or misplaced, please notify the Group Sales Department immediately for assistance on reissuing the tickets. We cannot assist with reissuing tickets without exact seat numbers, so please keep track of locations when distributing tickets to group members. Once a ticket is reissued with a new barcode the original ticket will be voided for use to enter the theatre.

If you have a promo code, visit the Groups Home page and select “Buy Tickets” for the show you want to see. On the next screen, select “Find Tickets” next to your desired performance. Enter your promo code in the pop-up box and hit “Go,” then select your seats!

While Broadway Across America has many cities in its network, we are only able to help you with Group Sales in Columbus. However, we’d be happy to put you in touch with our colleagues in other cities so you may book your group tickets. You’ll be sure to get the same great service from our colleagues as you have from us! For a full list of cities in our network, please visit www.BroadwayAcrossAmerica.com.

Website Issues

If you are receiving an error message or having trouble with a Groups purchase or Promo Code, please call us at 614.719.6900 or email jcampbell@capa.com for assistance.

If you have forgotten your password, go to “My Account” in the navigation and select your account type.  Click on “Forgot Password?” and enter the email address associated with your account. A temporary password will be emailed to you – click on the link provided in the email and enter your new password.  If you do not have an account or password, or do not know the email address registered to your account, please contact JoLane Campell at 614.719.6900 or Jcampbell@CAPA.com.

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation: