Columbus

Broadway IN Columbus SUBSCRIBER AND ECLUB MOBILE TICKETING FAQ



For tickets purchased through Ticketmaster, please download the app on your mobile device or visit Ticketmaster.com for more information.

  • Why is Broadway In Columbus moving to digital tickets?
  • We want to provide the best patron experience possible. A digital or mobile ticket is the safest, most convenient and flexible way to manage tickets. Data shows that smartphone adoption among the arts and theatre community is on the rise. Digital ticketing provides:
    Quick and easy entry to the venue
    Instant access to all your tickets for the season
    The ability to manage tickets at any time
    Drastically reduced risk of lost, stolen, counterfeit or forgotten tickets
    The ability to skip the printer and save paper
  • Can I print my ticket from home?
  • PDF tickets are not available to print from home. With mobile ticketing, your phone is your ticket. If you do not have access to a smartphone and would like a printed ticket, please contact us.
  • Do tickets need to already be printed to view them in my account via a mobile device?
  • No. If tickets were already printed, then your BroadwayInColumbus.com Account will display the existing barcode. If tickets have not already been printed, then your BroadwayInColumbus.com Account will generate a barcode when the tickets are retrieved.
  • When I retrieve a ticket using my BroadwayInColumbus.com Account via a mobile device, will it invalidate existing tickets that were previously printed?
  • No. If tickets were already printed, then your BroadwayInColumbus.com Account will display the existing barcode via a mobile device.
  • When should I access my mobile ticket?
  • To ensure seamless entry, we highly recommend accessing your tickets and adding them to your phone’s digital wallet app before arriving to the theatre. We recommend adding only your next show to your phone, rather than adding all of your season shows at one time.

    In addition to the barcode which will be scanned at the door, your mobile ticket also has your seating information including your section, row and seat number. Be prepared to show your mobile ticket to the usher who will direct you to your seat.

    PRO TIP! Once scanned, consider taking a screenshot so you can always access your seat information regardless of your phone’s connectivity.
  • What if I cannot see my tickets?
  • If you are logged into your BroadwayInColumbus.com Account and still do not see your tickets, please go to the box office or contact us at columbusService@BroadwayAccrossAmerica.com or 1-800-294-1892, M-F 9am-5pm.
  • Can I use a screenshot of my ticket?
  • Tickets must be presented to the usher live from your account or via your phone’s digital wallet app.
  • Why won’t my ticket barcode scan?
  • If your screen brightness is too low, the QR code may have difficulty being scanned. Increase the brightness of your display to improve scanning. Only digital tickets generated from your BroadwayInColumbus.com Account or your phone's digital wallet app will be accepted.
  • Can I have multiple tickets on a single phone?
  • Yes; however, sending each attendee their individual ticket ahead of time will expedite your entry into the theatre.
  • What if my entire party isn’t with me when I’m ready to enter?
  • You can easily send each member their ticket individually so they can enter at their convenience.
  • How do I send a ticket?
  • Once logged into your account:
    Step 1: Select Manage My Ticket(s), then choose the event you’d like to transfer and tap Send.
    Please note that not all tickets are eligible for transfer. If they are not, the transfer option will not be shown.
    Step 2: Select the tickets you’d like to transfer and tap Done, followed by Confirm.
    Step 3: Add the email address of the person you’d like to send the ticket(s) to and select Done.
  • Does the person I send tickets to need an account?
  • Yes. If they don’t already have one, they will be prompted to create one during the ticket acceptance process.
  • What if I forward tickets to the wrong person, can I recall the tickets?
  • Yes, you can reclaim tickets as long as they have not already been accepted by the recipient.
  • What if I lose connectivity after I’ve retrieved my tickets?
  • Connectivity may be intermittent at the theatre; we encourage you to access your tickets in advance and add them to your phone’s digital wallet app before arriving to the theatre.

    The data associated with your tickets will be saved to your phone’s app. If you have previously retrieved details for tickets to a show, added them to your phone’s app and those tickets are still valid, they can be re-displayed out of this storage without re-establishing a connection.
  • What if my mobile device’s battery dies?
  • We encourage you to charge your device before you come to the theatre, but you may always go to the box office for assistance.
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