Columbus
 

Frequently Asked Questions

General Questions and Customer Service

Where can I see a full schedule of events?

You can click here to see a full schedule of upcoming events. If you would like to request a brochure to be mailed, please call us at 614-469-0939.


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At what age can my children attend shows?

There is no age limit, but every person must have a ticket. While some shows are for mature audiences, we leave it up to the parent to decide if a show is appropriate for their children. For show descriptions and age appropriate suggestions, please visit www.broadwayacrossamerica.com.


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I had an issue at a recent performance that I would like to speak to someone about. How can I contact a customer service representative?

You can also call us at 800-294-1892 Monday through Friday 9am-5pm. You can reach us by e-mail at ColumbusService@BroadwayAcrossAmerica.com. If you prefer to send written communication, please send to Broadway in Columbus, Attn: Customer Service, P.O. Box 28048, New York, NY 10087-2901.

If you have an emergency issue that needs to be addressed prior to a show, and outside of our normal business hours, please contact the venue. The Palace Theatre emergency phone line is 614-469-1331. The Ohio Theatre emergency phone line is 614-469-1045.


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Directions, Box Office and Parking

Where would you recommend parking for a performance at the The Ohio Theatre? Where should I park if I’m seeing a show at the Palace Theatre?

To learn more about parking at the Ohio Theatre, please click here. For parking information near the Palace Theatre, please click here.


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Where do I get directions to the theatre, box office hours and information on other services offered by Broadway in Columbus?

Please visit capa.com for answers to all your questions by clicking here. If you still can't find the information you need, call the Subscriber Service Center at 800-294-1892.


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Missed Performance, Show Cancellation and Inclement Weather Policy

Due to an emergency, I missed my scheduled performance. What can I do?

We do understand that occasionally a serious illness, inclement weather, or some other problem may have kept you from attending your scheduled performance. However, tickets are sold for specific dates, performance times, and seat locations. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact Broadway In Columbus at 614-469-0939 and ask to speak to a representative within 48 hours of your missed performance. As a courtesy, we will attempt to relocate you into another performance pending approval of the show’s producer. Seating will be for select performances and based upon availability. Comparable seating to the original tickets is not guaranteed. Please keep in mind that you can only be relocated into another performance as long as the show is in town. No refunds will be offered for missed performances.


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What do I do if a performance is cancelled?

In the unlikely event a performance is cancelled, Broadway In Columbus and Ticketmaster will inform patrons via phone, email, or mail and give patrons appropriate information regarding the show’s ticketing policies. Ticket holders are also encouraged to return to their original point of purchase for more information. We recommend that patrons check for updates and information regarding their scheduled performance by visiting Broadway In Columbus or the CAPA Facebook page.


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What is the policy with regards to inclement weather?

We rarely cancel performances due to weather. In cases of inclement weather, we strongly recommend that patrons use public transportation where possible, travel safely and allow plenty of time to arrive at the theatre on time. During inclement weather, updates will also be posted on Broadway In Columbus or the CAPA Facebook page. We will also do our best to update information on the CAPA Ticket Center phone messaging with the latest performance status and instructions. We recommend that patrons check these sites frequently if there is a pending or occurring storm.


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Single Ticket (Non-subscriber) Questions

Can I purchase tickets in person? What are the box office hours at the CAPA Ticket Center? What are the box office hours at each of the theatres? When do the doors open prior to a performance? Are there walk-up sales on the night of the show?

The CAPA Ticket Center, located at 39 East State Street, Columbus, OH 43215, is open Mon. to Fri. 9am to 5pm and Sat.10am-2pm . The Theatre Box Office will only be open two hours before show time. For shows at the Ohio Theatre, Will Call is handled out of the Ohio Theatre Box Office located in the front lobby of the Theatre. Ticket sales will be handled out the CAPA Ticket Center, located directly next door to the Ohio Theatre. For shows at the Palace Theatre, you may purchase tickets and pick up Will Call at the Palace Theatre Box Office beginning two hours before show time. Typically, doors to the theatre lobby will open 1 hour prior to performance time and doors to the theatre will open approximately 30 minutes prior to show time. These times are subject to change.


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Why should I buy from the Official and Authorized Ticket sources?

Broadway In Columbus strongly urges all of our patrons to purchase their tickets through an Authorized Ticket source, which include the CAPA Ticket Center, Broadway In Columbus, Ticketmaster, and affiliated box offices in person. We do not recommend that patrons purchase tickets through unauthorized outlets, online resellers or other ticket sales operations.


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I have lost my tickets. What can I do?

If you cannot find your tickets and have purchased them through an Authorized Ticket source (CAPA Ticket Center, Broadway In Columbus, Ticketmaster, or an affiliated box office) we have a record of your sales transaction and can accommodate you. Please return to your point of purchase as soon as you discover you have misplaced your ticket(s). We will confirm your seating and issue a “Location Pass”, which you will pick up at the Will Call window one hour before your performance. For security purposes Location Passes will not be mailed. Identification and payment verification will be needed when you pick up the tickets. If tickets were purchased through an unauthorized ticket reseller, we cannot guarantee replacement.


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My plans have changed. Can I exchange my tickets? Can I get a refund?

If you are a subscriber, we are happy to help you with a ticket exchange. Please call 800-294-1892 or visit the CAPA Ticket Center to make your exchange. If you are not a subscriber, we will accommodate ticket exchanges as available on a show by show basis for Broadway shows in person at the CAPA Ticket Center and all exchanges will have an exchange fee per ticket applied to them. All sales are final and no refunds will be issued.


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When will tickets go on sale to the general public for a specific show?

Tickets go on sale to the general public on a rolling basis throughout the season, typically a few months prior to the show’s engagement. The best way to be notified when shows go on sale is to join our eClub. It's free to sign up!


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How can I purchase a gift certificate? How can I redeem an old gift certificate?

You can purchase a Broadway In Columbus gift certificate by clicking here. You may redeem your gift certificate by calling 800-294-1892, Mon. – Fri., 10am to 5pm and in person at the CAPA Ticket Center.


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How can I view a seating chart for the venue?

For a seating chart of the Ohio Theatre, please click here.  For a seating chart of the Palace Theatre, please click here.


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What is the student rush policy? Do you offer any other discounts?

The student rush policy varies with each show, but in general the policy is as follows: Tickets can be purchased at the Box Office two hours before curtain with a valid student ID. You may purchase two tickets per ID. All tickets are subject to availability and may be located anywhere in the theatre.


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Accessible Services

Are your venues accessible to persons with disabilities?

The Ohio Theatre and the Palace Theatre are fully accessible venues. For more information or questions, please all the CAPA Ticket Center at 614-469-0939.


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For which performances will you be offering ASL interpretation or other special services?

Services such as sign interpretation and audio description are available. For the visually impaired, a Saturday Matinee performance of each Broadway in Columbus presentation is audio described by Accessible Arts of Central Ohio. For the hearing impaired, we offer sign interpretation, typically during a Saturday Evening performance. For more information, call the CAPA Ticket Center at 614-469-0939.


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Subscriber Account Services

Where can I find the terms and conditions of a season subscription?
Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com. By purchasing a Season Subscription, you agree to such Terms and Conditions. We do not support the reselling of these tickets above face value through any means other than through authorized reselling programs of Broadway Across America. Doing so will constitute a breach of these Season Subscription Terms and Conditions and Account Holders who violate this rule may be subject to revocation of their purchasing status and seats.
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I've moved recently, how do I change the address on my account?

Address changes can be made by the account holder only, and need to be in writing. Be sure to include your Broadway in Columbus account number, your old and new addresses, telephone numbers and e-mail address (if applicable). We are not responsible for items not forwarded by the post office.

Please send a letter or fax to:

CAPA Ticket Center 
Attn: Broadway in Columbus Customer Service
39 East State Street
Columbus, OH 43215

Fax: 614-340-2272


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I would like to change my seating for the upcoming season, what do I need to do?

Once you have received your renewal invoice, changes to your season seat locations can be requested via mail, fax or on-line renewal. If renewing by mail or fax, please note your change request on the reverse side of your invoice. If faxing, please fax both sides of the form. If renewing on line please click "continue with online renewal" and there will be a series of questions that pertain to changing your seat/performance. Please check the necessary items according to your needs.

If you want to upgrade your seats or make a change of performance day / time we recommend you return your renewal invoice to us as soon as possible; definitely before the renewal deadline date printed on the form. To be fair to all renewing Subscribers, we prioritize change requests in the date order we receive them. We make every effort to honor all change requests based on seats that other Subscribers move out of.


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I won't be renewing my season tickets, can I give my account / season seats to a friend?

Sure. To transfer your account, just return your renewal invoice with a line through your name and address, and the name, address and phone numbers of the people to whom you're transferring the account written clearly next to yours. We'll build a new account for your friends, and give them your seats (or make a change to the seats, per the instructions you send us on the renewal form.)


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I've been sharing my season tickets with friends but we each want to receive our own mailings. How can we do this?

The current account holder should fill out the section labeled ‘Breaking Out Seats Into Separate Accounts’ on the reverse side of their invoice with the name, address and phone numbers that will be on the new account, and which seat locations should be placed into each account. We'll split the account per your instructions, and each account holder will receive their own mailings. Splitting an account cannot be done online, so please plan to mail or fax your renewal if you want to split the account.


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Do I have to pay for the entire season ticket package at once?

No! As a Subscriber you have the option to select the three part payment plan and pay just 1/3 of the total amount on your invoice at the time you renew your season tickets. (Payment plan renewals must be received before the renewal deadline date on your form.) If you're upgrading to higher priced seats (or adding seats to your order) please include 1/3 of the additional amount as well. If we are unable to fill your request, we'll adjust the amount of your 2nd and 3rd payments accordingly or refund any difference due to you. Payment plan available for credit card payment only.


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When will I receive my season tickets?

Your season ticket packet will be mailed to the address listed on your account approximately 4-6 weeks prior to your first scheduled performance.


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If I’m unable to attend the Broadway in Columbus series for an entire year, will you retain my seats for the following season?

Unfortunately, we are unable to hold your seats without payment in full. Returning Subscribers who have missed a season are processed as new subscribers and seated in the best available seat locations at the time they re-subscribe.


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If I change my mind, can I cancel the season subscription and receive a refund?

Season tickets may be cancelled and refunded in full, so long as the requested refund is received prior to the tickets being mailed. If you have received your tickets, then each subscription is subject to a 10% (of entire amount) cancellation fee. Tickets MUST accompany the refund request. There are NO cancellations or refunds after the run of the first subscription show has begun. Cancellation requests must be made in writing and mailed or faxed to:

CAPA Ticket Center
Broadway in Columbus – Cancellations
39 E. State St.
Columbus, OH 43215.  

Fax:  614-340-2272


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If I already know I’ll need to exchange one / some of my tickets for the shows in the upcoming season. How soon can I make the exchange?

Once you've received your season ticket packet, you can exchange the tickets you need to. Please refer to your ticket packet for instructions detailing the exchange process.


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I cannot attend one of my performances due to a conflict. How do I exchange my tickets?

If you are unable to attend your scheduled performance, as a Subscriber, you are able to exchange your tickets for another performance of the same production. We make every effort to place you into comparable seating, but due to the high number of season ticket holders, this cannot be guaranteed. Exchanges MUST be done at least 24 hours in advance of your performance. Saturday and Sunday tickets must be exchanged by 5pm on Friday.  

Call the Subscriber Service line at 800-294-1892 to exchange by phone. (You will need to have your current tickets in hand to confirm seat locations and codes).

Send exchanges by mail/fax to:

CAPA Ticket Center

Attn: Broadway in Columbus-Ticket Exchanges

39 E. State Street

Columbus, OH 43215

 

Fax: 614-340-2272 

Bring tickets in person (Mon – Fri, 9am – 5pm, Sat 10am – 2pm) to:

CAPA Ticket Center

39 E. State Street

Columbus, OH 43215

If you are a Subscriber, there is no fee to exchange tickets, but if you exchange to a higher priced performance or seat location, the difference will be collected when the exchange is processed. We are not able to refund the difference when exchanging to lower priced tickets.

If you are not a Subscriber, you will be charged a per ticket exchange fee collected at the time of the exchange. If you are exchanging to a higher priced performance or seat location, the difference will be collected at the time of the exchange.


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I've lost one/some of my tickets. What can I do?

Call the CAPA Ticket Center or the Subscriber Customer Service hotline at 800-294-1892 as soon as you realize your tickets are missing. Please have your account number available to verify your seating and performance. We will issue a location pass to replace the ticket(s), which you should pick up at the Will Call window one hour prior to your performance. For security purposes, location passes will not be mailed.


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I know subscribers can order additional tickets for season shows & specials before they go on sale to the public. Can I extend this benefit to my family and friends?

For security purposes, only the account holder(s) may access information or order additional tickets using their account number. We're happy to help the account holder secure additional tickets that will be used by family and friends, but to place an order, your name must be on the account.


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When can I begin ordering extra tickets for any of the season shows?

Details will be sent to you with your season confirmation. You may then order tickets online by clicking here, calling our Subscriber hotline at 800-294-1892 or in person at the CAPA Ticket Center, 39. East State St., Columbus, 43215.


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Group Sales

How do I purchase a group of tickets for my company event or social/charitable function?

Our group sales department can help you purchase a group. There are group minimums for each show. For more information on the group minimums or to place a reservation, call JoLane Campbell, CAPA Group Sales Coordinator at 614-719-6900.

 

You may also fill out the Group Sales form by clicking here and a group sales representative will contact you to complete your reservation.


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Ticket Donations

I am looking for a ticket donation for my charity event. How do I request a donation?

We appreciate your interest in tickets to Broadway in Columbus productions for your fundraising or charity event. Donations are limited in availability and are made pending approval of each show’s producer. Donations are not guaranteed.  If you are seeking a donation, please email Erin Senften, Marketing Manager, at esenften@capa.com with details about your request including the name/description of your organization, number of tickets requested, name of show (if specific), date of charity event and the manner in which the tickets will be used (i.e. auction, giveaway, etc). 


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Contact Us

If your question has not been answered, please contact Broadway in Columbus Customer Service so that we may be able to speak with you personally.

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HOLIDAY HOURS: The Subscriber Service Center will be closed Thursday, November 27th and Friday, November 28th for the US Thanksgiving Holiday. We will re-open Monday, December 1st at 9am. HAPPY HOLIDAY!
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