Columbus
 

Frequently Asked Questions

Season

Where can I find the terms and conditions of a season subscription?

Season Subscriptions, additional subscription tickets, and all other tickets purchased under any subscription are subject to the Broadway Across America Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com. By purchasing a Season Subscription, you agree to such Terms and Conditions. We do not support the reselling of these tickets above face value through any means other than through authorized reselling programs of Broadway Across America. Doing so will constitute a breach of these Season Subscription Terms and Conditions and Account Holders who violate this rule may be subject to revocation of their purchasing status and seats. 


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I cannot attend one of my performances due to a conflict. How do I exchange my tickets?

This is one of the best benefits of becoming a Broadway In Columbus Season Subscriber! If you are unable to attend your scheduled performance, subscribers may exchange their tickets for another performance of the same production.

 

Tickets purchased through Group Sales may not be exchanged.

 

There are many ways subscribers can exchange their subscription tickets:

 

1. Login to the Subscriber’s online account at www.BroadwayInColumbus.com

Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and login using your account number or e-mail address & password.

 

2. Call the Broadway In Columbus Subscriber Hotline at 1.800.294.1892.

 

3. In person at the CAPA Ticket Center, M-F 9am-5pm Sat 10am-2pm.

 

4. By mail at Broadway In Columbus c/o CAPA Ticket Center 39 East State Street Columbus, OH 43215.

 

Online exchanges are free; however subscribers incur a $3/ticket exchange fee for all phone exchanges. When exchanging from a lower to a higher priced performance the price difference will be collected when processing the exchange.  No refunds will be given when exchanging from a higher to a lower priced ticket.

 

Tickets must be exchanged at least 24 hours prior to your original performance and by 5pm on Friday for performances on Saturday or Sunday.  Tickets must be in hand when exchanging by phone. We make every effort to place you into comparable seating for exchanges, however this cannot be guaranteed.


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When will I receive my Season Tickets? Can I exchange my tickets for a specific show before they are mailed if I know in advance that I have a schedule conflict?

Season tickets will be mailed to the address listed on your account six to eight weeks prior to the first engagement.

            


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How do I change my address, phone number or e-mail address?

We want to make sure you continue to receive important information on a timely basis. In order to ensure the security of your account all changes must be submitted in writing. There are a few easy ways to make changes to your phone, address, or e-mail:

1. Login to the Subscriber’s online account at BroadwayInColumbus.com. Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and login using your account ID/e-mail address and password.

 

2. E-mail ColumbusService@broadwayacrossamerica.com

 

3. Mail your updated information along with your account number to Broadway Across America, Attention:  Customer Service 729 7th Avenue, Floor 7, New York, NY 10019.


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I don’t know my password. What do I do?

Go to “Subscriptions” then “Manage My Tickets.” Click on “Forgot Your Password,” enter your Account Number or E-mail address associated with your account and a temporary password will be emailed to you.  Click on the link provided in the email and enter your new password.  If you do not have an Account ID or password, or do not know the email address registered to your account, please contact Columbus’ customer service hotline at 1.800.294.1892, M-F 9am-5pm.


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I need to change my password. How do I do it?

If you know your password, but need to change it enter your Account ID or email address and current password to log in. Once you are logged in, there will be a small box on the left of the screen with the account holder’s name and Account ID.  Directly underneath of the Account ID, click on “edit my profile”. Under “Manage Your Settings” click on “Change My Password” to update your password."


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Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?

For security purposes, the only people who may access information or order additional tickets tied to a subscription account are the names listed on the account. We are happy to provide additional tickets to any Broadway In Columbus show for your family and friends, but the request must come from the account holder(s). All tickets ordered will be mailed to the address on the account, and a limit of 8 additional tickets per show per subscriber account will be strictly enforced. If you are bringing a large group please contact our Group Sales Manager, JoLane Campbell, at 614.719.6900 M-F 9am-5pm.


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Can I exchange my tickets? Can I exchange by phone? Can I exchange by mail?

Absolutely! We recommend you make exchanges in advance as we cannot guarantee availability or comparable seating. There are many ways subscribers can exchange your subscription tickets:

1. Login to the Subscriber’s online account at BroadwayInColumbus.com

Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and login using your account number or e-mail address & password.

 

2. Call the Broadway In Columbus Subscriber Hotline at 1.800.294.1892, M-F 9am-5pm.

 

3. In person at the CAPA Ticket Center, M-F 9am-5pm and Sat 10am-2pm.

 

4. By mail at Broadway In Columbus c/o CAPA Ticket Center 39 East State Street Columbus, OH 43215. Please include your phone number in case we need to contact you.

 

Online exchanges are free; however subscribers incur a $3/ticket exchange fee for all phone exchanges. When exchanging from a lower to a higher priced performance the price difference will be collected when processing the exchange.  No refunds will be given when exchanging from a higher to a lower priced ticket. 

 

Due to the popularity of some shows, ticket exchanges may not be available, or may only be available for a limited window of time.


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Can I purchase additional tickets?

Additional subscription tickets may be purchased by logging into your online account at BroadwayInColumbus.com, the Broadway In Columbus Subscriber Hotline at 1.800.294.1892, M-F 9am-5pm or in person at the CAPA Ticket Center, M-F 9am-5pm and Sat 10am-2pm.

 

Tickets must be exchanged at least 24 hours prior to your original performance and by 5pm on Friday for performances on Saturday or Sunday.  For phone exchanges, you must have tickets in hand so please have them available when you call. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed.

Due to the popularity of some shows, ticket exchanges may not be available, or may only be available for a limited window of time.


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Absolutely you can print at home and there is no fee! Follow these simple steps to print tickets at home: 

 

1. Select “Manage My Tickets” under the “Subscriptions” tab at BroadwayInColumbus.com

2. Login using your account number or e-mail address & password.

3. Select “Manage My Tickets” under “Ticket Options”, or simply choose “Manage This Event”

next to your upcoming event if listed below.

 

4. Select your EVENT from the calendar view to see the ticket details for that event.

5. Use the dropdown to select the “Print tickets” action. 

6. Select the SEAT LOCATION(S) that you wish to print, then click “Continue” at the top of the calendar.

7. Review information and select “Continue to Print”

 

*if you already have your tickets and are reprinting them please be sure to check the REPRINT box.

 

8. Continue through the prompts to download a file with your ticket.

9. Once you have agreed to the Terms & Conditions, select “Submit” and open the downloaded file to print your tickets.


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I would like to upgrade my Season package seating. What do I need to do?

Upgrading your seats to individual shows is easy! Much like standard exchanges, we recommend you upgrade in advance as availability is not guaranteed. There are many ways Subscribers can upgrade their subscription tickets:

 

1. Login to the Subscriber’s online account at BroadwayInColumbus.com.

Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and login using your account number or e-mail address & password.

 

2. Call the Broadway In Columbus Subscriber Hotline at 1.800.294.1892, M-F 9am-5pm.

3. In person at the CAPA Ticket Center, M-F 9am-5pm and Sat 10am-2pm.

4. By mail at Broadway In Columbus c/o CAPA Ticket Center 39 East State Street Columbus, OH 43215. Please include your phone number in case we need to contact you.

 

The price difference between the lower and higher price level will be collected upon processing the upgrade. Online upgrades do not incur any additional fees; however Subscribers incur a $3/ticket exchange fee for all phone upgrades.

 

In order to upgrade your entire Season package please complete the “Change Request/Account Upgrade” section of your renewal invoice. Upgrade requests may also be entered upon renewing online or by submitting your request prior to the renewal deadline by phone, mail or by fax. All requests must be made in writing. Requests are reviewed and processed on a date-received basis following the renewal deadline.


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I have been sharing my season account with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?

Splitting season accounts can be done if the current account holder makes this request in writing to our office prior to the renewal deadline. In order to split your accounts please complete the “Adding/Splitting Seats” section of your renewal invoice. Please include each Subscriber’s mailing address, e-mail address, and telephone number. Payment must be received in full. Once new accounts have been created only the new account holder can access his/her account. 


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I can no longer attend the series, and would like to give my account to a friend. Is that possible?

Yes, you can give your seats to a friend. You just need to send us a letter that includes your friend's complete information and send that along with the payment during the renewal process, before the renewal deadline passes. This letter must be signed by the original Season Subscriber.


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I am unable to attend this year, but would like to retain my seats for the following year. What can I do?

Unfortunately we are unable to hold your seats without payment in full. If accounts are not renewed by the deadline, seats will be released. If you allow your subscription to lapse and choose to return in a later season, you will be seated with the best available locations at that time.


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I have already seen one [or more] of the shows in my season package. What are my options if I don't want to see it again?

We do apologize if there is a show in your season that you have already seen. Although we are unable to offer you a refund on those tickets, we may be able to help through our Swap-a-Show program. Please contact our Subscriber Hotline at 1.800.294.1892, M-F 9am-5pm for further information.

Due to the popularity of some shows, ticket exchanges may not be available, or may only be available for a limited window of time.


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I have two residences and will not be in town for the beginning or end of the season, what are my options?

We want you to enjoy a full season of Broadway. There are nearly 40 Broadway Across America markets nationwide. Please call the Subscriber Hotline at 1.800.294.1892, M-F 9am-5pm to see if your second home is a Broadway Across America city or if there is a qualifying market nearby.


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If I change my mind, can I cancel the season subscription and receive a refund?

Although we don’t want to see you go, subscriptions may be cancelled and refunded in full so long as the requested is received prior to subscription packets & tickets being mailed. If you have already received your tickets each subscription is subject to a $35 per subscription cancellation fee.  Tickets must accompany the refund request. Subscription cancellations and refunds are not available following the run of the first subscription show. Cancellation requests must be made in writing and sent to: Broadway in Columbus c/o CAPA Ticket Center

39 E. State St.

Columbus, OH 43215.


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General

What hours does the Broadway In Columbus Administrative Office observe?

Monday - Friday, 9am – 5pm


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How can I view a seating chart for the Ohio Theatre?

To view a seating chart for the Ohio Theatre click here or for the Palace Theatre click here.


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What happens if my tickets are lost or stolen?

Not a problem, if you have purchased from an authorized ticket source: CAPA, TicketMaster or Broadway In Columbus we have a record of your sales transaction and can accommodate you. Please return to your point of purchase as soon as you discover you have misplaced your ticket(s). We will confirm your seating and issue a “Location Pass”, which you will pick up at the Will Call window one hour before your performance. For security purposes Location Passes will not be mailed. Identification and payment verification will be needed when you pick up the tickets. If tickets were purchased through an unauthorized ticket reseller, we cannot guarantee replacement.

 

If you are at the theater at the performance, go to the box office and they will be able to assist you.  


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At what age can my children attend shows?

A ticket must be purchased for every person attending the show, regardless of age. Parents should use discretion when deciding what shows are appropriate for their children. 


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Is there accessible seating or hearing assistance available? How do I know which performances offer ASL interpretation or other special services?

Accessible seating, assistive listening amplification system, and American Sign Language interpretation are available. For more information please contact the CAPA Ticket Center at 614.469.0939, M-F 9am-5pm and Sat 10am-2pm.


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Due to an emergency, I missed my scheduled performance. What are my options?

We understand that emergencies happen. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact the Broadway In Columbus Subscriber Hotline at 1.800.294.1892 and ask to speak to a representative within 48 hours of your missed performance. During the weekend, you can visit the box office at the theatre where the performance is being held. Please keep in mind that you can only be relocated into another performance as long as the show is in town, at the discretion of the show. Accommodations can only be made for the same performance, based on availability. No refunds will be offered for missed performances.

 

Please note: some shows may not offer reseating options. 


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How do I purchase tickets to Broadway Across America shows in other cities?

Broadway Across America makes ordering tickets for family, friends and colleagues in a different city easy. For a list of cities within the Broadway Across America network visit BroadwayAcrossAmerica.com or call our Subscription Hotline at 1.800.294.1892, M-F 9am-5pm. 


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Where do I go to get general information such as directions to the theatre, box office hours, and other services offered by Broadway In Columbus?

Click here or you can go to the Theatre tab and select the venue at the top of the page.  


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Where do I go to find out what other shows are playing in Broadway In Columbus?

Check out all of our Broadway shows here  or you can go to the Shows tab.  


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What is the appropriate dress for attending a Broadway In Columbus performance?

There is no specific dress code. Some events such as opening nights will draw a dressier crowd. Most people enjoy dressing up to go to the theatre, but you will see people wearing everything from casual for a concert or movie to Sunday best or formal wear for theatrical performances.


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What is the AMERICAN EXPRESS eClub?

The AMERICAN EXPRESS eCLUB is our free program that gets you access to advance offers for local Broadway shows BEFORE they go on sale to the public, priority offers and discounts to other live entertainment events in your area  and monthly eNewsletter and special offers from Broadway in New York City.  Click here to sign up.  American Express® Card Members will enjoy an exclusive presale window to take advantage of special offers on Broadway shows and entertainment events, prior to the general eCLUB priority period.


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How do I get on your mailing list?

The best way to get on our mailing list is to join our American Express eCLUB.  It’s free to join and you get access to offers to local Broadway shows before they go on sale to the public.  We will also let you know when season tickets become available.  


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How can I purchase a gift certificate? How can I redeem an old gift certificate?

Click here to purchase a Gift Certificate for Broadway Across America shows in:  Baltimore, Boston, Cincinnati, Columbus, Fort Lauderdale, Houston, Indianapolis, New Orleans, and San Antonio.  To redeem, call the Gift Certificate Hotline at 1-866-698-SHOW (7469), Mon-Fri, 9am-5pm.  


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What do I do if a performance is cancelled? What is the policy with regards to inclement weather?

We rarely cancel performances due to weather. In cases of inclement weather, please be sure to travel safely and allow plenty of time to arrive at the theatre on time. During inclement weather, updates will also be posted on https://www.facebook.com/broadwayincolumbus  and on the Broadway In Columbus homepage http://columbus.broadway.com/.  We will also do our best to update information on the 1.800.294.1892 phone messaging with the latest performance status and instructions.

 

We recommend that patrons check these sites frequently if there is a pending or occurring storm.


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Why should I buy from the official and authorized ticket sources? What are the official and authorized selling locations for Broadway In Columbus?

Broadway In Columbus strongly urges all of our patrons to purchase their tickets through an Authorized Ticket source, which include the CAPA Ticket Center and affiliated box offices in person. We do not recommend that patrons purchase tickets through unauthorized outlets, online resellers or other ticket sales operations.


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Can I purchase tickets in person? Are there walk-up sales on the night of the show?

You sure can!  Tickets are available to purchase in person at the CAPA Ticket Center 39 East State Street Columbus, OH 43215, M-F 9am-5pm and Sat 10am-2pm.  Tickets can also be purchase starting 2 hours prior to show time  as long as there are still tickets available. 


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When will tickets go on sale to the general public for a specific show?

Tickets go on sale to the public 6-8 weeks before the show is in town.  To have access to tickets prior to the public on sale, join our American Express eCLUB here


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I had an issue at a recent performance that I would like to speak to someone about. How can I contact a customer service representative?

You can also call us at 1.800.294.1892 M-F 9am-5pm. You can reach us by e-mail at ColumbusService@broadwayacrossamerica.com. If you prefer to send written communication, please send to Broadway Across America, Attn: Customer Service, 729 7th Avenue, Floor 7, New York, NY 10019.

 

If you have an emergency issue that needs to be addressed prior to a show, and outside of our normal business hours, please contact the venue. The Ohio Theatre emergency phone line is 614.469.0939 and the Palace Theatre emergency phone line is 614.469.9850.


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Group

I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?

Parties of 10, 20 or more are able to purchase tickets online or by contacting our Group Sales Manager JoLane Campbell at 614.719.6900, M-F 9am-5pm. Group minimums often vary per show.


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How many people constitute a group?

Group minimums vary by performance, but are usually 10 or more tickets.  For more details click here or go to the Group tab at the top.  


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Are there discounts available for groups?

Yes! Groups enjoy discount tickets to most performances. Discounts vary by performance and generally range between 10 and 20% off per ticket.


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Do I save any fees by booking a group?

Yes you do!  When purchasing through group sales you are avoiding the normal ticketing fees ranging from $10-$15.  There are still some fees for group tickets, but overall you will be saving by booking a group.  


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Are there student or senior rates available to the show?

Many performances do offer special rate to student and senior groups. Please contact JoLane Campbell at 614.719.6900, M-F 9am-5pm to discuss the various options available to your group.


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Is the show appropriate for children?

Each of our productions is unique and the age appropriateness varies by production. Please see the individual show pages for recommendations or contact JoLane Campbell at 614.719.6900, M-F 9am-5pm to discuss the show content. 


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Do we need to pay for our tickets right away or can we be invoiced?

Group clients may reserve their tickets in advance and will be invoiced for their seats to allow you time to collect funds from your group members. Our Group Sales Department can give you more details on the payment options upon reservation.


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Do we need to wait until tickets go on sale to the public or can we book our seats now?

Groups are able to reserve their seats in advance of the general public for most shows. Group reservations and sales generally start in mid May.


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What if I reserved 35 tickets but only need 32?

No sweat! You are more than welcome to adjust your group numbers as needed up until the agreed upon final payment date, as long as you have not yet paid in full.


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What if I reserved 35 tickets and really need 40?

Again, no problem! If you need more tickets than reserved, contact us as soon as possible and we will add additional seats to the order. We always do our best to find seats near your existing seats, but this is based upon seating availability.


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Does my group have to be placed together?

Not at all! We understand some group members will love an up close experience while others prefer a balcony view. No matter where you are located, your group is sure to have a wonderful time. As long as the minimum group amount of tickets is met your group may spread out throughout the theatres – in various pricing levels, rows and sections. 


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I am bringing a large group to the show. Where can we park our tour bus?

Please contact Group Sales Manager JoLane Campbell at 614.719.6900, M-F 9am-5pm to inquire about bus parking.


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Contact Us

If your question has not been answered, please contact Broadway in Columbus Customer Service so that we may be able to speak with you personally.

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