Frequently Asked Questions

Address changes can be made by the account holder only, and need to be in writing. Please send a letter or fax to the CAPA / Ohio Theatre ticket office, which includes your Broadway in Columbus account number, your old and new addresses, telephone numbers and e-mail address (if applicable). We are not responsible for items not forwarded by the post office.

There is no age limit, but every person must have a ticket. While some shows are for mature audiences, we leave it up to the parent to decide if a show is appropriate for their children.  For show descriptions and age appropriate suggestions, please visit www.broadwayacrossamerica.com, select the show of interest and go to the heading ‘Story’.

Please visit the home page for answers to all your questions by clicking here. If you still can't find the information you need, call the Season Ticket Holder Hotline at 800.294.1892.

Once you have received your renewal invoice, changes to your season seat locations can be requested via mail, fax or on-line renewal. If renewing by mail or fax, please note your change request on the reverse side of your invoice. If faxing, please fax both sides of the form. If renewing on line please click "continue with online renewal" and there will be a series of questions that pertain to changing your seat/performance. Please check the necessary items according to your needs.

If you want to upgrade your seats or make a change of performance day / time we recommend you return your renewal invoice to us as soon as possible; definitely before the renewal deadline date printed on the form. To be fair to all renewing season ticket holders, we prioritize change requests in the date order we receive them. We make every effort to honor all change requests based on seats that other season ticket holders move out of.

Sure. To transfer your account, just return your renewal invoice with a line through your name and address, and the name, address and phone numbers of the people to whom you're transferring the account written clearly next to yours. We'll build a new account for your friends, and give them your seats (or make a change to the seats, per the instructions you send us on the renewal form.)

The current account holder should fill out the section labeled ‘Breaking Out Seats Into Separate Accounts’ on the reverse side of their invoice with the name, address and phone numbers that will be on the new account, and which seat locations should be placed into each account. We'll split the account per your instructions, and each account holder will receive their own mailings. Splitting an account cannot be done on-line, so please plan to mail or fax your renewal if you want to split the account.

No! As a season ticket holder you have the option to select the three part payment plan and pay just 1/3 of the total amount on your invoice at the time you renew your season tickets. (Payment plan renewals must be received before the renewal deadline date on your form.) If you're upgrading to higher priced seats (or adding seats to your order) please include 1/3 of the additional amount as well. If we are unable to fill your request, we'll adjust the amount of your 2^nd and 3^rd payments accordingly or refund any difference due to you. Payment plan available for credit card payment only.

Your season ticket packet will be mailed to the address listed on your account approximately 4-6 weeks prior to your first scheduled performance.

Unfortunately, we are unable to hold your seats without payment in full. Returning season ticket holders who have missed a season are processed as new subscribers and seated in the best available seat locations at the time they re-subscribe.

Season tickets may be cancelled and refunded in full, so long as the requested refund is received prior to the tickets being mailed. If you have received your tickets, then each subscription is subject to a 10% (of entire amount) cancellation fee. Tickets MUST accompany the refund request. There are NO cancellations or refunds after the run of the first subscription show has begun. Cancellation requests must be made in writing and mailed or faxed to: Broadway in Columbus – Cancellations c/o CAPA / Ohio Theatre Ticket Office 39 E. State St. Columbus, OH 43215.  Fax # 614.340.2272.

Once you've received your season ticket packet, you can exchange the tickets you need to. Please refer to your ticket packet for instructions detailing the exchange process.

If you are unable to attend your scheduled performance, as a Season Ticket Holder, you are able to exchange your tickets for another performance of the same production. We make every effort to place you into comparable seating, but due to the high number of season ticket holders, this cannot be guaranteed. There are four ways you can exchange your tickets: by phone at 1.800.294.1892, by mail, by fax to 614.340.2272 or in person at the CAPA / Ohio Theatre ticket office. Exchanges MUST be done at least 24 hours in advance of your performance. Saturday and Sunday tickets must be exchanged by 5 pm on Friday. 

Send exchanges by mail to Broadway in Columbus Ticket Exchanges, CAPA / Ohio Theatre Ticket Office, 39 E. State St., Columbus, OH 43215. Fax exchanges to: 614.340.2272.  Bring tickets in person to: Ohio Theatre Ticket Office, 39 E. State St. Columbus, OH 43215. (Mon – Fri, 9am – 5pm, Sat 10am – 2pm).

There is no fee to exchange tickets, but if you exchange to a higher priced performance or seat location, the difference will be collected when the exchange is processed. We are not able to refund the difference when exchanging to lower priced tickets.

Broadway Across America is available in cities nationwide. Please call 1.877.783.4847 to ask about the Broadway Across America program exchange option, to see if your secondary home city is in our network.

Call the CAPA / Ohio Theatre Ticket Office or the Season Ticket Holder Customer Service line at 1.800.294.1892 as soon as you realize your tickets are missing. Please have your account number available to verify your seating and performance. We will issue a location pass to replace the ticket(s), which you should pick up at the Will Call window one hour prior to your performance. For security purposes, location passes will not be mailed.

For security purposes, only the account holder(s) may access information or order additional tickets using their account number. We're happy to help the account holder secure additional tickets that will be used by family and friends, but to place an order, your name must be on the account.

Details will be sent to you with your season confirmation. You may then order tickets by calling our season ticket holder hotline at 1.800.294.1892 or in person at the CAPA / Ohio Theatre Ticket Office, 39. East State St., Columbus, OH  43215.

Our group sales department can help you purchase a group (group minimum is 10 tickets for most shows and 15 tickets for ‘Wicked’). Please call JoLane Campbell, our Group Sales Manager at 614.719.6900.

We understand that emergencies happen. If unforeseen circumstances have prevented you from making exchange arrangements prior to the show, please call us. We will attempt to relocate you into a remaining performance of the same show, on a space-available basis only. NO REFUNDS ARE OFFERED FOR MISSED PERFORMANCES.